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Customer Service Directory
Table of Contents
Customer Service for your Medical Plan
Any questions related to your medical coverage should
be directed to the Customer Service Department.
Two ways to contact us!
Call us Toll-Free at (800) 627-8797
Monday through Friday 8:30am to 12:00 Midnight
Saturday and Sunday Closed
Mail claim forms and other types of correspondence
to
Anthem blue cross of California
PO Box 60007
Los Angeles, CA 90060
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also see:
Customer Service for Spanish Speaking Members
Anthem blue cross of California has a dedicated toll-free
phone number for Spanish speaking members.
(800) 777-2287
Monday through Friday 8:30am to 12:00 Midnight
Saturday and Sunday Closed
Customer Service for Chinese Speaking Members
Anthem blue cross of California has a dedicated toll-free
phone number for Chinese speaking members.
(888) 888-8368
Monday through Friday 8:30am to 12:00 Midnight
Saturday and Sunday Closed
Customer Service for your Dental Plan
Any questions related to your dental coverage should
be directed to the Customer Service Department.
Two ways to contact us!
Call us Toll-Free at (888) 209-7852
Monday through Friday 8:00am to 7:00pm
Saturday and Sunday Closed
Mail claim forms and other types of correspondence
to
WellPoint Dental Services
P.O. Box 9066
Oxnard, CA 93031
Customer Service for Cole Vision Corporation
Cole Vision Cooperation offers a vision care discount
program to Anthem blue cross of California members. This is not a contracted
benefit included in your Anthem blue cross medical contract and there is no
cost to you for the eyecare program, (except for purchased eyecare products,
exams or dispensing fees). Contact Cole Vision for the nearest
location to receive quality eyecare for a discounted price!
(800) 334-7591
Monday through Friday 9:00am to 9:00pm
Saturday 9:00am to 5:00pm
Sunday Closed
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Customer Service for your Prescription Drugs
Purchased at a Pharmacy
Any questions related to your prescription drugs you
purchase from a pharmacy should be directed to the WellPoint Pharmacy
Management/Proserv Customer Service Department.
Two ways to contact us!
- Call us Toll-Free at (800) 700-2533
Monday through Friday 5:00am to 11:00pm (Pacific Time)
Saturday and Sunday 6:00am to 3:00pm
Mail claim forms and other types of correspondence
to
Anthem blue cross of California
P.O. Box 4165
Woodland Hills, CA 91365-4165
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Customer Service for your Prescription Drugs
Purchased through the Mail
Any questions related to your prescription drugs you
obtain through Precision Rx should be directed to the Precision Rx Service
Department.
Two different ways to contact us!
- Call us Toll-Free at (866) 274-6825
Monday through Friday 6:00am to 7:00pm (Pacific Time)
Saturday 6:00am to 5:00pm
Mail claim forms and other types of correspondence
to
Precision Rx
P.O. Box 961025
Fortworth, TX 76161-9863
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Anthem blue cross MedCall Services
Call Toll-Free at (800) 249-3617
Available 24 hours a day, 7 days a week, including holidays
See the Anthem blue cross MedCall section of this
web site for more details.
Schedule Your Appointment for Anthem blue cross HealthyCheck
Preventive care services are offered to most PPO members,
through our HealthyCheck program, to children from the age of 7 years
through 18 years and adults age 19 years and above.
Two ways to contact us!
- Call toll free (800) 274-9355 today to make an appointment at
one of our HealthyCheck Centers
Monday through Friday 8:30am to 8:00pm
Saturday and Sunday Closed
Mail all types of correspondence to
Anthem blue cross of California
Attention: Preventive Care Operations
P.O. Box 9078
Oxnard, CA 93031-9078
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Customer Service to obtain Utilization Approvals
and Pre-service Review for Certain Medical Procedures
For members enrolled in the Prudent Buyer Plans (PPO),
please have your medical provider or physician contact the Managed Care
service unit to obtain authorization for hospitalizations and certain
medical procedures.
800) 274-7767
Monday through Friday 8:00am to 5:30pm
Saturday and Sunday Closed
For members enrolled in the CaliforniaCare Plans (HMO),
your Primary Care Physician is the first person you should consult for
medical care. He or she is responsible for providing you with
primary medical care, for determining when you need referral care, and
for authorizing emergency care.
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Customer Service for your Integrated Workers'
Compensation Insurance Plan
Any questions related to your Integrated workers' compensation
insurance coverage, should be directed to Fremont Compensation Insurance
Company.
Two different ways to contact us!
- For new business and underwriting inquiries, call us toll-free
at (800) 520-1683
Monday through Friday 8:00am to 4:00pm (Underwriting)
8:00am to 4:30pm (Claims)
Saturday and Sunday Closed
Mail claim forms and other types of correspondence
to:
Fremont Employers
P.O. Box 9057
Oxnard, CA 93031
or Fax them to (800) 322-7330
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